For Ansaldo STS social responsibility translates into the daily focus and care of its relations with stakeholders. It understands their needs and expectations due to the definition and implementation of specific tools for dialogue and interaction.

Ansaldo STS has presented the different ways it interacts with its stakeholders in this report, distinguishing between:

  • information sessions: one-way communication by the company to stakeholders;
  • consultation/dialogue: when the company asks for stakeholders’ opinions (e.g., through surveys, polls, focus groups, etc.) or sets up permanent discussion groups;
  • partnership: partnerships: specific projects carried out and/or managed with stakeholders.  

CUSTOMERS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Periodic project meetings Customer satisfaction survey Joint venture agreements
Meetings with customer senior and top management Hazard Workshop to test the safety
of products and solutions
Participation at trade fairs,
conferences and opening ceremonies
Open Day to collect feedback
from end users
Communication via the social media    

HUMAN RESOURCES

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Communications about the company’s
performance, delivery of its main projects,
acquisitions of new orders
Climate analysis through launching
of a global yearly survey
Strategic project “Value to Actions” for innovation in the management of operations, allocation of resources, commercial strategies and supplier management, in compliance with the company’s values
Communication campaign “Share the passion,
a call to action” for the Value to Action
Assessment of managers by groups of peers (360° for executives) Co-funding of manager courses in the top 10 international business schools (50-50 project)
  Talent selection and development programs (Knowledge Owners)  
  Coaching sessions for international work teams (Project team effectiveness)  
  Open Day for colleagues, families,the community and local institutions  

SUPPLIERS

INFORMATION SESSIONSCONSULTATION/DIALOGUE / DIALOGOPARTNERSHIPS
Requests for information,
references, catalogues, etc
Requests for technical and price bids Medium to long-term supply contracts
  Negotiations
  Online survey of sustainability issues
(TenP of Global Compact Network Italy Foundation)
 

BANKS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Invitations to participate in deals Meetings to present projects
and their details
Partnerships for the guarantees related to the O&M Riyadh Metro and O&M Riyadh Princess Nura contracts
Communication and presentation
of project data
Negotiation of terms and prices Partnerships for the guarantees related to the newly acquired projects: Noida Metro, Glasgow Metro, Pulsar Brussels and Sanying Line Taiwan
    Partnership for the negotiation of the credit letter for the Noida Metro India project

INVESTORS/FINANCIAL/ANALYSTS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Roadshows Roadshows  
Conferences Conferences  
Video conferences Video conferences  

ITALIAN AND EU PUBLIC INSTITUTIONS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Institutional communications
(internet news, press releases, etc.)
Consultations about potential partnerships for research projects Joint research projects

LOCAL AUTHORITIES/PUBLIC ADMINISTRATION

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Charity Day  

LOCAL COMMUNITIES

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Reports on the progress of projects
to the local community
(together with the local institutions)
Participation in local stakeholder committees Participation in programs to develop local communities
  Customer satisfaction of rail users  

TRADE ASSOCIATIONS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Institutional communications
(internet news, press releases, etc.)
Consultations about potential partnerships for research projects Joint research projects

MEDIA

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Consultations for more details of specific issues  

DIGITAL USERS/SOCIAL NETWORK

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Ongoing communications and
regular updates of the website
Partnerships with social networks to develop web communications and relations